One of the biggest and costliest challenges that online merchants combat these days is the problem of package loss and a lack of delivery protection because package loss, however it happens, can take a big chunk out of business profits.
Naturally, you want to reassure customers that your shop is reputable and that they will get what they paid for even if there are delivery issues, but dealing with those issues is time-consuming and expensive.
Delivery protection insurance for merchants selling on Shopify is a great solution for buyers and sellers alike, especially when it is easy and free.
Read on to understand why it is important to offer Shopify delivery protection to your customers and how easily it can be done!
What Is Delivery Protection for Shopify Merchants?
Buyer-based delivery protection is a feature that Shopify merchants can offer in their shopping carts to build buyer trust and increase sales.
It allows buyers the option to pay a small fee to protect their purchase so that no matter what happens between the warehouse and their door, they get what they paid for.
For some customers, the option of a Shopify delivery protection service feature in the shopping cart is the reassurance they need to actually make a purchase without hesitation.
Their purchase is protected against theft or damage and getting a replacement is much easier than having to deal with a merchant’s customer service, argue a claim with a shipping service, or otherwise.
Why Is Delivery Protection So Important Today?
As online retail has taken off over the past decade and particularly in the last two years, the number of packages failing to reach their destination has skyrocketed with it.
Whether they fall victim to “porch pirates” or become damaged in transit, the end result is a customer who is out the money with no products to show for it.
For those selling on the platform, a Shopify delivery protection app is the perfect solution because whether it is set up as an opt-out or opt-in option, it gives many buyers the peace of mind that their money will not be lost if there is a problem.
How Does Shopify Delivery Protection Work?
The best part about providing buyer-based delivery protection on your Shopify store is how easy and convenient it is for merchants.
Just install an app on your store and add notices to inform customers that you are offering this protection.
If it is set up as an opt-in choice, they can choose to opt-in by paying a small fee, usually only a few dollars.
As an opt-out option, the coverage will automatically be included in the purchase until the customer elects to do otherwise, which is an option.
Delivery protection works by insuring a customer's purchase in case it never arrives, arrives damaged, there are excessive delivery delays, or the package is stolen.
The customer then makes a claim directly to the company providing the service, which then handles everything from that point.
The service creates a new merchant order for the missing or damaged items and has them shipped directly to the customer.
All of the headache is handled by the delivery protection service so you don’t have to.
Your customer gets what they bought, you have not been pulled away from running your small business on Shopify to deal with shipping nightmares, and everyone ends up happy in the end!
Shopify Delivery Protection Is A Practical Business Move
Once a package leaves your warehouse or location, it is impossible to guarantee what will happen to it after that.
With package theft on the rise and shipping services so overworked, delivery protection insurance is something that all merchants should consider.
A delivery protection app on your Shopify store protects everyone while actually helping you make more sales and greater profits!
Wondering About Delivery Protection For Your Products?
Shopify Delivery Protection by Shield Services Is The Answer!
Call Us At 210-415-2022 To Get Started!